Have you ever received an unexpected phone call from your boss or a leader in your organization? Hmm, are you thinking of the one that did not bear good news or perhaps was one more thing added to your plate? That's not the call I am talking about...not the delegation dumper or the bad news bruiser.
I am talking about the call when the leader on the other end touches your soul through the phone. When was the last time you received this emotional teletransaction? I know, probably a very long time ago or perhaps not at all..... unless your Leader gives the "Caps Lock Leadership."
You do not have to know what it feels like before you become the emotional angel. In fact, it should become part of your weekly "to-do." Much of leadership is the state of being and not doing. I know you may have heard that before, but I am challenging you with an action item of "Being" by doing something. I am ranting on this at the beginning of the week so you can create your list of who you want to call.
You may run a small department and you should have an updated list of contact numbers for all of your associates. Take a glance at it and select your list. Pick 5 people to call. If you have a very small department, at least pick one person this week. If you have the responsibility and influence within a much larger body of souls, get with your HR department and have someone email you 5 random names and numbers complete with the department they serve in. Have this done for you every week of the year. My friend Tammy Yates does this for me every week and she is part of touching these people's lives.
I recommend making your calls on Friday afternoon. You are likely to catch someone in their Friday mood and when their mood state is more in your favor, you are highly likely to be the person who brings amazement to their week. They will go into the weekend with the reward you just gave them. That phone call will stick to their memory long after their earnings for that week.
Note these tips before you start dialing:
1) Your call is not about the job, it is to share your gratitude for the work they devote to your team, department, organization, etc.
2) Ask them what they are doing over the weekend. When they tell you they are doing something with their family, ask about their family if you do not know this information already. Refer to their family members by name when talking about them.
3) Share your own life if they ask you.
4) Always leave a message when you likely get a voice mail. Introduce yourself to the whole family if you know others may be listening to your message. If you talk to a spouse or significant other, thank them too. After all, your Leadership affects their families as well. Here is a helpful script if you need it:
"Good Afternoon, this is (name) with FHI and I was just calling to simply thank all of you for being a part of our company, I hope you will have a nice weekend and please know that we really do appreciate you and the job that Jason does every day. You can reach me at 561-555-3335, it would be fun for me to hear back from you and I wish you a great day -- "
5) Be prepared to hear of some work related praise or concerns even though that is not what you called for. It is always good to ask them, "Are you being cared for at work?" Do not get upset when they reveal to you some areas that are not going so well. They are giving you a gift by letting you know of a way to improve things.
This entire act of "Being" will take you about 30 minutes max. Why are you not going to do this? Let me know how this goes for you.