Here is another post in line with recent experiences related to our moving/purchase transaction. From my last post you know the level of service we received from the sellers agent was horrible.
One of many things I am thankful for learning during this was not to let an inadequate human element spoil a quality product. At several points along our transaction, I began to get frustrated with the actual house. For example, what would normally be perceived as an immaculate home inspection report, I saw as a mess. My "this place is a mess" mentality came from the human element of poor service. I would not allow myself to accept the reality that the home had one previous owner who had taken very good care of the property (product). The product was not spoiled in reality. My perception was jaded from the poor service experience and that perception became my reality.
If you are buying a product that will be totally separated from the seller once it's yours, do your best to distinguish between the product and the person. I brought on an unnecessary amount of angst because I combined the product with the people. In the end the product prevailed - thankfully.
On the other hand, if you are buying a product where the seller plays an important role to the continuing service of that product (car, boat, a/c unit, etc...). Make sure the people and the product exceed your expectations. As if you did not already know this....just making note of it.
Is your human element better than your products? Ask yourself this question and your team.
Don't allow someone to walk from your product or service because a human created spoil.
To learn some excellent service tips from a baker. Read this!...It's also on the left side of my blog.
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